{"id":551,"date":"2026-09-16T08:27:45","date_gmt":"2026-09-16T13:27:45","guid":{"rendered":"https:\/\/tourexito.travel\/demo-tourexito\/preguntas-frecuentes\/"},"modified":"2026-09-16T09:50:14","modified_gmt":"2026-09-16T14:50:14","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/tourexito.travel\/demo-tourexito\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=\u00bbstretch_row_content_no_spaces\u00bb el_class=\u00bbte-archivo__hero te-priv-fix\u00bb][vc_column][vc_column_text]<\/p>\n<div class=\"te-archivo__hero-cont\">\n<nav class=\"te-plan__miga\"><a href=\"https:\/\/tourexito.travel\/demo-tourexito\/\">Inicio<\/a>\/Preguntas frecuentes<\/nav>\n<h1 class=\"te-archivo__titulo\">Preguntas frecuentes<\/h1>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb][vc_column][vc_column_text]<\/p>\n<div style=\"text-align: center; max-width: 680px; margin: 0 auto; padding: 20px 20px 0;\">\n<div style=\"width: 50px; height: 3px; background: #B30F16; margin: 0 auto 14px; border-radius: 2px;\"><\/div>\n<p style=\"font-size: 17px; color: #241614; line-height: 1.5; margin: 0; font-weight: 500;\">Encuentra aqu\u00ed las preguntas frecuentes y resuelve tus dudas sobre nuestros servicios.<\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row_content_no_spaces\u00bb css=\u00bb.vc_custom_1789570186400{margin-top: -110px !important;padding-top: 80px !important;}\u00bb][vc_column][vc_column_text css=\u00bb\u00bb]<\/p>\n<div style=\"background: #F7F4F2; padding: 16px 20px 50px; margin-top: -30px; position: relative; z-index: 1;\">\n<div class=\"te-faq2__grid\" style=\"max-width: 1000px; margin: 0 auto;\">\n<details class=\"te-faq2__item\">\n<summary>\u00bfC\u00f3mo funcionan las tarifas de grupo con Tour\u00e9xito?<span class=\"te-faq2__chev\" style=\"display: inline-flex; align-items: center; justify-content: center; flex: none; width: 32px; height: 32px; border-radius: 50%; background: #fff; color: #00468a; font-size: 16px; font-weight: 900; line-height: 1;\">\u25bc<\/span><\/summary>\n<div class=\"bd\">\n<p>Para mayor informaci\u00f3n consulta nuestra secci\u00f3n de Viajes en grupo.<\/p>\n<\/div>\n<\/details>\n<details class=\"te-faq2__item\">\n<summary>\u00bfC\u00f3mo me pongo en contacto con Tour\u00e9xito?<span class=\"te-faq2__chev\" style=\"display: inline-flex; align-items: center; justify-content: center; flex: none; width: 32px; height: 32px; border-radius: 50%; background: #fff; color: #00468a; font-size: 16px; font-weight: 900; line-height: 1;\">\u25bc<\/span><\/summary>\n<div class=\"bd\">\n<p>Puedes contactarnos v\u00eda WhatsApp, correo electr\u00f3nico o las l\u00edneas telef\u00f3nicas resaltadas en nuestra secci\u00f3n Cont\u00e1ctanos.<\/p>\n<\/div>\n<\/details>\n<details class=\"te-faq2__item\">\n<summary>\u00bfC\u00f3mo s\u00e9 qu\u00e9 equipaje incluye mi tarifa?<span class=\"te-faq2__chev\" style=\"display: inline-flex; align-items: center; justify-content: center; flex: none; width: 32px; height: 32px; border-radius: 50%; background: #fff; color: #00468a; font-size: 16px; font-weight: 900; line-height: 1;\">\u25bc<\/span><\/summary>\n<div class=\"bd\">\n<p>Al seleccionar tus vuelos podr\u00e1s observar una peque\u00f1a gr\u00e1fica con maletas; observa bien si la tarifa incluye o no equipaje.<\/p>\n<\/div>\n<\/details>\n<details class=\"te-faq2__item\">\n<summary>\u00bfCu\u00e1ntas maletas puedo llevar?<span class=\"te-faq2__chev\" style=\"display: inline-flex; align-items: center; justify-content: center; flex: none; width: 32px; height: 32px; border-radius: 50%; background: #fff; color: #00468a; font-size: 16px; font-weight: 900; line-height: 1;\">\u25bc<\/span><\/summary>\n<div class=\"bd\">\n<p>Depende de la tarifa elegida, de la aerol\u00ednea y de la temporada del viaje. Para mayor informaci\u00f3n puedes consultar en nuestra secci\u00f3n de equipaje.<\/p>\n<\/div>\n<\/details>\n<details class=\"te-faq2__item\">\n<summary>\u00bfCu\u00e1nto tiempo antes del vuelo debo presentarme en el aeropuerto?<span class=\"te-faq2__chev\" style=\"display: inline-flex; align-items: center; justify-content: center; flex: none; width: 32px; height: 32px; border-radius: 50%; background: #fff; color: #00468a; font-size: 16px; font-weight: 900; line-height: 1;\">\u25bc<\/span><\/summary>\n<div class=\"bd\">\n<p>Para vuelos internacionales te recomendamos llegar con 3 horas de antelaci\u00f3n. Siempre es bueno que realices web check-in.<\/p>\n<\/div>\n<\/details>\n<details class=\"te-faq2__item\">\n<summary>\u00bfEn cu\u00e1nto tiempo recibo mi factura?<span class=\"te-faq2__chev\" style=\"display: inline-flex; align-items: center; justify-content: center; flex: none; width: 32px; height: 32px; border-radius: 50%; background: #fff; color: #00468a; font-size: 16px; font-weight: 900; line-height: 1;\">\u25bc<\/span><\/summary>\n<div class=\"bd\">\n<p>Cuando realizas la compra, nuestros asesores enviar\u00e1n la factura en un plazo de hasta 1 o 2 d\u00edas como m\u00e1ximo.<\/p>\n<\/div>\n<\/details>\n<details class=\"te-faq2__item\">\n<summary>\u00bfEs seguro pagar con tarjeta de cr\u00e9dito?<span class=\"te-faq2__chev\" style=\"display: inline-flex; align-items: center; justify-content: center; flex: none; width: 32px; height: 32px; border-radius: 50%; background: #fff; color: #00468a; font-size: 16px; font-weight: 900; line-height: 1;\">\u25bc<\/span><\/summary>\n<div class=\"bd\">\n<p>S\u00ed es seguro, toda transacci\u00f3n est\u00e1 encriptada bajo las medidas est\u00e1ndar de seguridad de Placetopay.<\/p>\n<\/div>\n<\/details>\n<details class=\"te-faq2__item\">\n<summary>\u00bfHasta en cu\u00e1ntas cuotas puedo pagar?<span class=\"te-faq2__chev\" style=\"display: inline-flex; align-items: center; justify-content: center; flex: none; width: 32px; height: 32px; border-radius: 50%; background: #fff; color: #00468a; font-size: 16px; font-weight: 900; line-height: 1;\">\u25bc<\/span><\/summary>\n<div class=\"bd\">\n<p>Seg\u00fan las promociones de cada banco, hasta 36 cuotas con intereses en todos los bancos.<\/p>\n<\/div>\n<\/details>\n<details class=\"te-faq2__item\">\n<summary>\u00bfLas maletas tienen un costo extra?<span class=\"te-faq2__chev\" style=\"display: inline-flex; align-items: center; justify-content: center; flex: none; width: 32px; height: 32px; border-radius: 50%; background: #fff; color: #00468a; font-size: 16px; font-weight: 900; line-height: 1;\">\u25bc<\/span><\/summary>\n<div class=\"bd\">\n<p>Si viajas a EE. UU. todas las aerol\u00edneas cobran por equipaje en clase turista. Si viajas a otras partes del mundo debes observar bien si la tarifa que elijas ofrece equipaje incluido o no. Puedes consultar en nuestra secci\u00f3n de equipaje para m\u00e1s informaci\u00f3n.<\/p>\n<\/div>\n<\/details>\n<details class=\"te-faq2__item\">\n<summary>\u00bfLas tarifas de las maletas cambian por aerol\u00edneas?<span class=\"te-faq2__chev\" style=\"display: inline-flex; align-items: center; justify-content: center; flex: none; width: 32px; height: 32px; border-radius: 50%; background: #fff; color: #00468a; font-size: 16px; font-weight: 900; line-height: 1;\">\u25bc<\/span><\/summary>\n<div class=\"bd\">\n<p>S\u00ed var\u00edan. Para mayor informaci\u00f3n consulta nuestra secci\u00f3n de equipaje.<\/p>\n<\/div>\n<\/details>\n<details class=\"te-faq2__item\">\n<summary>\u00bfLas transacciones se generan en d\u00f3lares o pesos colombianos?<span class=\"te-faq2__chev\" style=\"display: inline-flex; align-items: center; justify-content: center; flex: none; width: 32px; height: 32px; border-radius: 50%; background: #fff; color: #00468a; font-size: 16px; font-weight: 900; line-height: 1;\">\u25bc<\/span><\/summary>\n<div class=\"bd\">\n<p>Todas las transacciones se generan en pesos colombianos (COP).<\/p>\n<\/div>\n<\/details>\n<details class=\"te-faq2__item\">\n<summary>\u00bfPuedo cambiar mi vuelo?<span class=\"te-faq2__chev\" style=\"display: inline-flex; align-items: center; justify-content: center; flex: none; width: 32px; height: 32px; border-radius: 50%; background: #fff; color: #00468a; font-size: 16px; font-weight: 900; line-height: 1;\">\u25bc<\/span><\/summary>\n<div class=\"bd\">\n<p>Si la tarifa que elegiste permite cambios, claro que podr\u00e1s realizarlos pagando una penalidad a la aerol\u00ednea. Solo debes escribirnos y le daremos seguimiento al cambio que solicites.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<div style=\"display: flex; align-items: center; justify-content: center; gap: 14px; margin-top: 40px; font-weight: bold; font-size: 14px;\"><span style=\"display: inline-flex; align-items: center; justify-content: center; width: 30px; height: 30px; border-radius: 50%; background: #B30F16; color: #fff;\">1<\/span><a style=\"color: #6b6461; text-decoration: none;\" href=\"https:\/\/tourexito.travel\/demo-tourexito\/preguntas-frecuentes-2\/\">2<\/a><a style=\"color: #5e1205; text-decoration: none; font-weight: 800;\" href=\"https:\/\/tourexito.travel\/demo-tourexito\/preguntas-frecuentes-2\/\">Siguiente \u2192<\/a><\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb el_class=\u00bbte-seccion te-seccion&#8211;compacta\u00bb][vc_column][vc_column_text el_class=\u00bbte-cta-final te-reveal\u00bb]<\/p>\n<h2 style=\"text-align: center;\">\u00bfTu duda no est\u00e1 aqu\u00ed?<\/h2>\n<p style=\"text-align: center;\">Escr\u00edbenos y con gusto te ayudamos con cualquier inquietud sobre tu reserva.<\/p>\n<p style=\"text-align: center;\"><a class=\"te-btn te-btn--wa te-btn--grande te-wa-suelto te-btn--blanco\" href=\"https:\/\/wa.me\/573183844142?text=Hola%2C%20tengo%20una%20pregunta%20que%20no%20encontr%C3%A9%20en%20las%20preguntas%20frecuentes.\" target=\"_blank\" rel=\"nofollow noopener\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M12.04 2C6.58 2 2.13 6.45 2.13 11.91c0 1.75.46 3.45 1.32 4.95L2 22l5.25-1.38a9.9 9.9 0 0 0 4.79 1.22h.01c5.46 0 9.91-4.45 9.91-9.91 0-2.65-1.03-5.14-2.9-7.01A9.82 9.82 0 0 0 12.04 2Zm5.8 14.06c-.24.68-1.42 1.32-1.95 1.36-.5.05-.98.23-3.3-.69-2.78-1.1-4.55-3.94-4.69-4.12-.14-.18-1.12-1.49-1.12-2.85s.71-2.02.96-2.3c.25-.27.55-.34.73-.34l.52.01c.17 0 .4-.06.62.47.24.57.8 1.97.87 2.11.07.14.12.3.02.48-.09.18-.14.29-.28.45l-.41.48c-.14.14-.28.29-.12.57.16.27.72 1.19 1.55 1.93 1.06.95 1.96 1.24 2.24 1.38.27.14.43.12.59-.07.16-.18.68-.79.86-1.07.18-.27.36-.22.61-.13.25.09 1.61.76 1.88.9.27.14.46.2.53.32.07.11.07.65-.17 1.33Z\"\/><\/svg>Hablar con un asesor<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=\u00bbstretch_row_content_no_spaces\u00bb el_class=\u00bbte-archivo__hero te-priv-fix\u00bb][vc_column][vc_column_text] Inicio\/Preguntas frecuentes Preguntas frecuentes [\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb][vc_column][vc_column_text] Encuentra aqu\u00ed las preguntas frecuentes y resuelve tus dudas sobre nuestros servicios. [\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row_content_no_spaces\u00bb css=\u00bb.vc_custom_1789570186400{margin-top: -110px !important;padding-top: 80px !important;}\u00bb][vc_column][vc_column_text css=\u00bb\u00bb] \u00bfC\u00f3mo funcionan las tarifas de grupo con Tour\u00e9xito?\u25bc Para mayor informaci\u00f3n consulta nuestra secci\u00f3n de Viajes en grupo. \u00bfC\u00f3mo me pongo en contacto con Tour\u00e9xito?\u25bc&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-551","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas frecuentes - Tour\u00c9xito<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tourexito.travel\/demo-tourexito\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas frecuentes - Tour\u00c9xito\" \/>\n<meta property=\"og:description\" content=\"[vc_row full_width=\u00bbstretch_row_content_no_spaces\u00bb el_class=\u00bbte-archivo__hero te-priv-fix\u00bb][vc_column][vc_column_text] Inicio\/Preguntas frecuentes Preguntas frecuentes [\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb][vc_column][vc_column_text] Encuentra aqu\u00ed las preguntas frecuentes y resuelve tus dudas sobre nuestros servicios. 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