{"id":493,"date":"2026-09-15T18:11:58","date_gmt":"2026-09-15T23:11:58","guid":{"rendered":"https:\/\/tourexito.travel\/demo-tourexito\/?page_id=493"},"modified":"2026-09-15T18:31:24","modified_gmt":"2026-09-15T23:31:24","slug":"faq-placetopay","status":"publish","type":"page","link":"https:\/\/tourexito.travel\/demo-tourexito\/faq-placetopay\/","title":{"rendered":"FAQ Placetopay"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=\u00bbstretch_row_content_no_spaces\u00bb el_class=\u00bbte-archivo__hero\u00bb][vc_column][vc_column_text]<\/p>\n<div class=\"te-archivo__hero-cont\">\n<nav class=\"te-plan__miga\"><a href=\"https:\/\/tourexito.travel\/demo-tourexito\/\">Inicio<\/a>\/FAQ Placetopay<\/nav>\n<h1 class=\"te-archivo__titulo\">FAQ Placetopay<\/h1>\n<div class=\"te-archivo__desc\">\n<p>Todo lo que necesitas saber sobre los pagos electr\u00f3nicos en nuestra tienda virtual.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb el_class=\u00bbte-seccion\u00bb][vc_column width=\u00bb7\/12&#8243; el_class=\u00bbte-reveal te-reveal&#8211;izq\u00bb][vc_column_text el_class=\u00bbte-antetitulo\u00bb]Atenci\u00f3n al cliente[\/vc_column_text][vc_custom_heading text=\u00bbPreguntas frecuentes sobre pagos\u00bb font_container=\u00bbtag:h2|font_size:34|line_height:1.15|text_align:left|color:%2300468A\u00bb use_theme_fonts=\u00bbyes\u00bb el_class=\u00bbte-titulo\u00bb][vc_column_text el_class=\u00bbte-texto\u00bb]En este documento, usted encontrar\u00e1 una secci\u00f3n de preguntas y respuestas que le ayudar\u00e1 a aclarar sus dudas sobre los pagos electr\u00f3nicos procesados a trav\u00e9s de <strong>Placetopay<\/strong>. Recuerde que debe incluirlas en su sitio web.[\/vc_column_text][\/vc_column][vc_column width=\u00bb5\/12&#8243; el_class=\u00bbte-reveal te-reveal&#8211;der te-qs-collage\u00bb][vc_single_image image=\u00bb498&#8243; img_size=\u00bblarge\u00bb css=\u00bb\u00bb el_class=\u00bbte-qs-foto-principal\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb el_class=\u00bbte-seccion te-seccion&#8211;crema\u00bb][vc_column][vc_column_text el_class=\u00bbte-faq\u00bb]<\/p>\n<div class=\"te-faq__item\">\n<p><span class=\"te-faq__num\">1<\/span><\/p>\n<div class=\"te-faq__body\">\n<h3 class=\"te-faq__q\">\u00bfQu\u00e9 es Placetopay?<\/h3>\n<p class=\"te-faq__a\"><strong>Placetopay<\/strong> es la plataforma de pagos electr\u00f3nicos que usa TOUREXITO S.A.S para procesar en l\u00ednea las transacciones generadas en la tienda virtual con las formas de pago habilitadas para tal fin.<\/p>\n<\/div>\n<\/div>\n<div class=\"te-faq__item\">\n<p><span class=\"te-faq__num\">2<\/span><\/p>\n<div class=\"te-faq__body\">\n<h3 class=\"te-faq__q\">\u00bfC\u00f3mo puedo pagar?<\/h3>\n<p class=\"te-faq__a\">En la tienda virtual de TOUREXITO S.A.S usted podr\u00e1 realizar su pago con los medios habilitados para tal fin. Usted, de acuerdo a las opciones de pago escogidas por el comercio, podr\u00e1 pagar a trav\u00e9s <strong>de tarjetas de cr\u00e9dito Visa, American Express, Diners y MasterCard y Cuentas debito ahorro y corriente PSE<\/strong>.<\/p>\n<\/div>\n<\/div>\n<div class=\"te-faq__item\">\n<p><span class=\"te-faq__num\">3<\/span><\/p>\n<div class=\"te-faq__body\">\n<h3 class=\"te-faq__q\">\u00bfEs seguro ingresar mis datos bancarios en este sitio web?<\/h3>\n<p class=\"te-faq__a\">Para proteger tus datos TOUREXITO S.A.S delega en <strong>Placetopay<\/strong> la captura de la informaci\u00f3n sensible. Nuestra plataforma de pagos cumple con los m\u00e1s altos est\u00e1ndares exigidos por la norma internacional PCI DSS de seguridad en transacciones con tarjeta de cr\u00e9dito. Adem\u00e1s, tiene certificado de seguridad SSL expedido por GeoTrust una compa\u00f1\u00eda Verisign, el cual garantiza comunicaciones seguras mediante la encriptaci\u00f3n de todos los datos hacia y desde el sitio; de esta manera te podr\u00e1s sentir seguro a la hora de ingresar la informaci\u00f3n de su tarjeta.<\/p>\n<p class=\"te-faq__a\">Durante el proceso de pago, en el navegador se muestra el nombre de la organizaci\u00f3n autenticada, la autoridad que lo certifica y la barra de direcci\u00f3n cambia a color verde. Estas caracter\u00edsticas son visibles de inmediato y dan garant\u00eda y confianza para completar la transacci\u00f3n en <strong>Placetopay<\/strong>.<\/p>\n<p class=\"te-faq__a\"><strong>Placetopay<\/strong> tambi\u00e9n cuenta con el monitoreo constante de McAfee Secure y la firma de mensajes electr\u00f3nicos con Certic\u00e1mara.<\/p>\n<\/div>\n<\/div>\n<div class=\"te-faq__item\">\n<p><span class=\"te-faq__num\">4<\/span><\/p>\n<div class=\"te-faq__body\">\n<h3 class=\"te-faq__q\">\u00bfPuedo realizar el pago cualquier d\u00eda y a cualquier hora?<\/h3>\n<p class=\"te-faq__a\">S\u00ed, en TOUREXITO S.A.S podr\u00e1s realizar tus compras en l\u00ednea los 7 d\u00edas de la semana, las 24 horas del d\u00eda a s\u00f3lo un clic de distancia.<\/p>\n<\/div>\n<\/div>\n<div class=\"te-faq__item\">\n<p><span class=\"te-faq__num\">5<\/span><\/p>\n<div class=\"te-faq__body\">\n<h3 class=\"te-faq__q\">\u00bfPuedo cambiar la forma de pago?<\/h3>\n<p class=\"te-faq__a\">Si a\u00fan no has finalizado tu pago, podr\u00e1s volver al paso inicial y elegir la forma de pago que prefieras. Una vez finalizada la compra no es posible cambiar la forma de pago.<\/p>\n<\/div>\n<\/div>\n<div class=\"te-faq__item\">\n<p><span class=\"te-faq__num\">6<\/span><\/p>\n<div class=\"te-faq__body\">\n<h3 class=\"te-faq__q\">\u00bfPagar electr\u00f3nicamente tiene alg\u00fan valor para m\u00ed como comprador?<\/h3>\n<p class=\"te-faq__a\">No, los pagos electr\u00f3nicos realizados a trav\u00e9s de <strong>Placetopay<\/strong> no generan costos adicionales para el comprador.<\/p>\n<\/div>\n<\/div>\n<div class=\"te-faq__item\">\n<p><span class=\"te-faq__num\">7<\/span><\/p>\n<div class=\"te-faq__body\">\n<h3 class=\"te-faq__q\">\u00bfQu\u00e9 debo hacer si mi transacci\u00f3n no concluy\u00f3?<\/h3>\n<p class=\"te-faq__a\">En primera instancia, revisar si lleg\u00f3 un email de confirmaci\u00f3n de la transacci\u00f3n a la cuenta de correo electr\u00f3nico inscrita en el momento de realizar el pago, en caso de no haberlo recibido, deber\u00e1s contactar a Andrea Pinto Mej\u00eda para confirmar el estado de la transacci\u00f3n.<\/p>\n<\/div>\n<\/div>\n<div class=\"te-faq__item\">\n<p><span class=\"te-faq__num\">8<\/span><\/p>\n<div class=\"te-faq__body\">\n<h3 class=\"te-faq__q\">\u00bfQu\u00e9 debo hacer si no recib\u00ed el comprobante de pago?<\/h3>\n<p class=\"te-faq__a\">Por cada transacci\u00f3n aprobada a trav\u00e9s de <strong>Placetopay<\/strong>, recibir\u00e1s un comprobante del pago con la referencia de compra en la direcci\u00f3n de correo electr\u00f3nico que indicaste al momento de pagar.<\/p>\n<p class=\"te-faq__a\">Si no lo recibes, podr\u00e1s contactar a Andrea Pinto Mej\u00eda o a la l\u00ednea <strong>+57 316 839 7816<\/strong> o al correo electr\u00f3nico <strong>comercial2@tourexito.travel<\/strong>, para solicitar el reenv\u00edo del comprobante a la misma direcci\u00f3n de correo electr\u00f3nico registrada al momento de pagar.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_empty_space height=\u00bb8px\u00bb][vc_column_text css=\u00bb.vc_custom_1789514363112{margin-top: 30px !important;}\u00bb]<\/p>\n<div style=\"text-align:center;width:100%;\"><a class=\"te-btn te-btn--azul te-btn--grande\" style=\"display:inline-flex\" href=\"https:\/\/tourexito.travel\/demo-tourexito\/wp-content\/uploads\/2026\/09\/FAQPlaceto-Pay.pdf\" target=\"_blank\" rel=\"noopener\" download><svg viewBox=\"0 0 24 24\"><path d=\"M5 20h14v-2H5v2zM19 9h-4V3H9v6H5l7 7 7-7z\"\/><\/svg>Descargar documento<\/a><\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb el_class=\u00bbte-seccion te-seccion&#8211;compacta\u00bb][vc_column][vc_column_text el_class=\u00bbte-cta-final te-reveal\u00bb]<\/p>\n<h2 style=\"text-align: center;\">\u00bfTu duda no est\u00e1 aqu\u00ed?<\/h2>\n<p style=\"text-align: center;\">Escr\u00edbenos y con gusto te ayudamos con cualquier inquietud sobre tu pago.<\/p>\n<p style=\"text-align: center;\"><a class=\"te-btn te-btn--wa te-btn--grande te-wa-suelto te-btn--blanco\" href=\"https:\/\/wa.me\/573183844142?text=Hola%2C%20tengo%20una%20consulta%20sobre%20un%20pago%20con%20Placetopay.\" target=\"_blank\" rel=\"nofollow noopener\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M12.04 2C6.58 2 2.13 6.45 2.13 11.91c0 1.75.46 3.45 1.32 4.95L2 22l5.25-1.38a9.9 9.9 0 0 0 4.79 1.22h.01c5.46 0 9.91-4.45 9.91-9.91 0-2.65-1.03-5.14-2.9-7.01A9.82 9.82 0 0 0 12.04 2Zm5.8 14.06c-.24.68-1.42 1.32-1.95 1.36-.5.05-.98.23-3.3-.69-2.78-1.1-4.55-3.94-4.69-4.12-.14-.18-1.12-1.49-1.12-2.85s.71-2.02.96-2.3c.25-.27.55-.34.73-.34l.52.01c.17 0 .4-.06.62.47.24.57.8 1.97.87 2.11.07.14.12.3.02.48-.09.18-.14.29-.28.45l-.41.48c-.14.14-.28.29-.12.57.16.27.72 1.19 1.55 1.93 1.06.95 1.96 1.24 2.24 1.38.27.14.43.12.59-.07.16-.18.68-.79.86-1.07.18-.27.36-.22.61-.13.25.09 1.61.76 1.88.9.27.14.46.2.53.32.07.11.07.65-.17 1.33Z\"\/><\/svg>Hablar con un asesor<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=\u00bbstretch_row_content_no_spaces\u00bb el_class=\u00bbte-archivo__hero\u00bb][vc_column][vc_column_text] Inicio\/FAQ Placetopay FAQ Placetopay Todo lo que necesitas saber sobre los pagos electr\u00f3nicos en nuestra tienda virtual. 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